Is anyone else having this problem? Whenever I try to upload pics using any of the options (classic upload, shutterfly express or other) I keep encountering problems which almost always ends up in my uploads not going through.
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I just uploaded 47 pics with an average size of 500 KB each without issue using the default uploader. Thus, the question is how big are your files and how many are you trying to upload at a time? Also, what browser are you using? I'm using Firefox 6.
If you search the Shutterfly Help Pages for "Uploading", you will find the following:
We design our upload process to be as smooth as possible. If you are experiencing difficulties in uploading your images, here are some things to try:
If you've tried the above and are still experiencing difficulty, you can contact Shutterfly Customer Service and we can better assist you. Please have the following information ready to help us troubleshoot your problem:
In addition, any information describing exactly what you are experiencing is very useful. For instance: Does the screen freeze? Does the browser quit? Does this happen only when you are trying to upload, or does it happen at other times? Have you tried uploading with any other computers (e.g. from work/home, or a different computer at work)? Have you tried uploading with a different browser (e.g. Internet Explorer, Firefox,
If the suggestions above do not help, please contact Shutterfly's Customer Service.
HenryB (A Shutterfly user)