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    Dawnette Roberts
    Shutterfly web page not loading correctly
    Topic posted May 13, 2012 by Dawnette RobertsNovice , last edited May 20, 2012
    9438 Views, 25 Comments
    Shutterfly web page not loading correctly
    Problems with viewing web page

    Hi - I have been a member of Shutterfly for a few years now - and have never experienced any type of problems viewing your site - but today - I attempted to sign  in and this is what my page looked like -

    Photo Books
    A page in history
    Celebrate milestone moments from grade
    school to graduate school with a stylish photo book.

    Save up to 30% on
    photo books
    Cards & Stationery
    Meet and greet
    They’re here. Stylish new designs for
    birth announcements and Father’s Day greetings.

    One free card, code:
    Introducing Treat. Shutterfly’s new greeting card brand.
    Photo Gifts
    Cheers to grad
    Make a memorable graduation gift with a
    mug of their favorite photo.

    Save 20% on select gifts







    I have updated my Java and my Adobe Flash - and still am not able to load the page the way it should be.  Any help you can give me would be greatly appreciated!!!  I was so excited to see that you had an iPhone app but now I am unable to take full advantage of having all of my phone pictures added to your site.




    Dawne Roberts


    • HenryB

      Hi Dawne,

      I've seen this before. I don't know why, but I suspect a network issue between your computer and the Shutterfly server. When this has happened to me, I just refresh the browser. Usually, it then reloads correctly. However, sometimes I've had to refresh several times or close my browser and restart it.

      I don't believe this indicates an issue with Shutterfly. However, if you have a browser status bar active and you pay attention during the page load, you will see several sites accessed and loaded. I believe some of these are page formatting sites. Thus, a failure for one of these to load could be the issue.

      Currently, for me, the Shutterfly pages are loading properly. Thus, if you are still experiencing the issue, I suggest you reboot your computer.

      HenryB (A Shutterfly user)

      • Dawnette Roberts
         Hi Henry, Thanks for the advice - I've tried everything and I guess as long as I can access the website from my phone or from another computer - I'll live with it. I have a love/hate relationship with computers :) Thanks again, Dawne
    • Ann Michlig

       I'm having the same problem for serveral days now.  UGH!  It looks like a "mobile view" versus something you would see on a PC.   I have rebooted and deleted cookies, etc and still no luck.   Anyone???

    • HenryB

      Hi Ann,

      First, I suggest you try a different browser such as Google Chrome. If this doesn't work, I suggest you power cycle your router leaving it off for 15 seconds to clear it's cache.

      If none of this works, please contact Shutterfly Customer Service.

      HenryB (A Shutterfly user)

      • Roger (Worthy)

        Hi Henry,


        It looks as if the loading of the page has timed out. There are 6 graphical ads on that page not counting the Shutterfly logo.

        I wonder if the specific server is overloaded trying to service ads. Just a guess.


    • TKJHO

      I've experienced this many many times before, with other websites as well, usually due to a slow connection such as using WiFi with low signal strength, and when using an old laptop with only 512 MB memory for a prolonged period. Usually fixed by refreshing or closing the browser to release the hogged memory.

    • Roger (Worthy)

      Hi TLJHO,

      I've also experienced it a few times in the past. And I think we are all really saying similar things. It's a form of overload caused either by the network or the demand on the server or both.

      I agree that refreshing with a reboot often fixes it. It's just that at the moment there's a slight resurgence of these sorts of problems on this Forum.

      The Javascript loading problem can be very similar in some ways although most usually it points to a local pc problem. It can also be caused by network/server issues.

      Just my thoughts.


    • Sandy Harker

       This is exactly what has been happening to me......I access it from home and it loads normally

      My friend tried accessing it from a computer -she got the same thing but went home and it loaded fine....

      I have rebooted, empty temp folders, checked my Internet options to make sure everything is enabled.....I keep trying to finish my book but when I have time to get on looks like this and wont load properly :(

      Still very frustrated that I still don't have a resolution and will more than likely miss the deadline for finishing my project to get my free  8x8 book.

      • Shannon

        Sandy, can you try a different browser?

        • Sandy Harker

          I wished I could...but not an option here....can we work on a project on the iphone mobile app? I'm thinking prob not...I only remember being able to see my pic folders....thanks any way Shannon 

    • Lorena Figueroa

       I am having the same issue.  Can someone help?

      • Michelle Statzer

        I've  been having the same problem. I just now opened it up using Google Chrome and it worked just fine. It won't open correctly with just google. I even downloaded the updated versions of Java and Adobe, refreshed several times and turn off my computer and restarted it. Nothing worked except going through Google Chrome. Its Weird!!  Hope that helps!!

    • phyllis nevins

      I am experiencing the same issue which is quite frustrating.  It seems like Shutterfly is not compatible with Internet Explorer  IE 8.  When I open it with Mozilla Firefox, it is fine.  This is an issue that Shutterfly needs to address!


      Anyone else notice that Iphone photos look crisp and clear on the Iphone, but when downloaded to Shutterfly, they lose their quality ?

    • Daisy T

      This has happened to me before, the issue usually fixes itself. IE is a horrible browser, havent used it in years. I like Firefox the best, but I think Chrome gives you the least amount of issues.

    • Patti Kline

       I am also having the same problems with the site.  I am unable to see my photo albums that have saved with Shutterfly for several years? I hope they are not lost.  Any suggestions?


      • Shannon

        Hi Patti, can you be more clear on what your issue is with the site? Are you seeing an error? What browser are you using?

    • Roger (Worthy)

      Have you tried rebooting your computer, using another browser, clearing your cache etc?

      Is it exactly the same problem?

      Your albums are not lost so don't worry about that.


      Roger. A Shutterfly User.


    • Lucy O'Grady

      I'm new to shutterfly. (Kodak user for years)  I uploaded pictures 291 to be exact and they did not load in the correct order.  I don't know why this would happen.  How can I correct this situation so that it doesn't happen again.  Also what can I do to change the alblum that has uploaded in such a random order without having to redo everthing.  I hope this makes sense.


    • Jan McCarthy

      Dawn, I followed these steps and it fixed my problem. I have windows 7 and IE9

      You can try to resolve this problem by using one or more of six simple methods. Try each of these methods in the order in which they're listed until the problem is resolved. 

      This article is intended for a beginning-to-intermediate computer user. You may find it easier to follow the steps if you print this article first.

      Method 1: Disable script debugging

      Method 2: Test a webpage from another user account, browser, or computer

      Method 3: Verify that Active Scripting, ActiveX, and Java are not being blocked by Internet Explorer

      Active scripting, ActiveX, and Java are all involved in shaping the way that information is displayed on a webpage. If these features are blocked on your computer, this may disrupt the display of the webpage. You can reset your Internet Explorer security settings to make sure these features are not blocked. To do this, follow these steps:

      Click here to view or hide detailed information
      1. Start Internet Explorer.
      2. On the Tools menu, click Internet Options. If you can't see the Tools menu, press Alt to display the menus.
      3. In the Internet Options dialog box, click the Security tab.
      4. Click Default Level. You have to check "Enable protected mode"
      5. Click OK.
      Note  ActiveX controls and Java programs are turned off in the High security level in Internet Explorer.
      Collapse this imageExpand this image
      Try to open a webpage on which you previously received a scripting error. If you do not receive the error, the problem is resolved. If the problem persists, go to Method 4.

      Method 4: Remove all temporary Internet files

      Method 5: Install the latest service pack and software updates for Internet Explorer

      Method 6: Resolve script errors when you try to print from Internet Explorer

    • Cynthia Drake

      I have been having trouble with my page over the past few days too.  I get an error message when I try to move pictures onto my calendar (Sorry, an error has occurred).  However I found that when I switched from Internet Explorer to Chrome my page worked fine.  As of this morning, I cannot work on Shutterfly through Internet Explorer.  Shutterfly - get it fixed, please.  Thanks.


    • Roger (Worthy)



      I've also been having recent problems with IE and Shutterfly. I also have moved to Chrome.

      I have not yet made the assumption that it is Shutterfly's fault. It could also be Microsoft's fault you know.



      Roger. A Shutterfly user.