Photo Books

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Topic

    Krista Harrison
    photo stuck uploading - photobook won't save!
    Topic posted May 24, 2012 by Krista HarrisonNovice, last edited May 24, 2012 
    724 Views, 8 Comments
    Title:
    photo stuck uploading - photobook won't save!
    Content:
    <p>In my Photobook under the Pictures tab, it says there is 1 files remaining for upload, and 0.00.00 remaining. It's been stuck like this for over a day now. I wanted to save and close my Photobook but it tells me that it will only save once the file is uploaded. I've been scared to close my browser, so it is just sitting like this. There are about 10 pages that I need to save! Please help!</p>
    <p>Is there a way to cancel the photo upload? I can't figure it out.</p>

    Answer

     

    • Shannon

      Hi Krista,

      Hang tight - I'll see what I can do!

    • Shannon

      Hi Krista,

      We'll need you to give us a call! Please call (888) 225-7159 and ask to speak to someone in the corporate office about exporting you XML for your photo book. Please call M-F between 6 am and 5 pm PST.

    • Connie Jolin

      I am having the same problem!  I have been waiting 2 hours!

      I do not want to lose what has taken hours to put together!

      HELP!!!!

    • Michelle Bucholtz

      The same is happening to me!  UGGHH!

    • Chris Schaeffer

      Same here. Super agrivating. I think the server needs to be refreshed.

       

    • monica dillenbeck

      Same is happening to me and wait time for CS is 18 minutes. Is there anything that can be done to stop the upload?

    • Janice Hill

      No new answer; but I have been hung up for over 15 hours.  I need HELP!

    • patti allen

      does anyone know what to do when the upload freezes?  I thin all my photos are upload but can get the book to the cart?????