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    John Reel
    "Processing video please wait."
    Topic posted April 27, 2011 by John ReelNovice, last edited February 9, 2012
    1115 Views, 1 Comment
    Title:
    "Processing video please wait."
    Summary:
    after successful upload and view of video, I now get the title message
    Content:

    I have put up three videos to shared sites.  all three loaded fine and I was able to view them shortly after upload.

    now, when I go back in to view them, I get the "processing cideo please wait" message with the animated circle graphic.  This never seems to end.

    i tried refreshing the browser after some time like you'd suggested to another user -- that didn't help.

    here i s a link to one of the videos: http://tigersspring2011saysat.shutterfly.com/pictures/671

    this happens on both avi and wmv files it seems.

    i use FireFox -- could that be it?  i tried explorer and it does the same, so prob not...

    Comment

     

    • Joey
      posted April 27, 2011 by JoeyShutterfly Master  Permalink

      Hi John,

      I tried to look at your site but its private so i couldn't view.....How about restarting your computer. This often times works for me. I have had videos do this before. Sometimes there is a glitch going on too. If it doesn't do anything after you restart, i would suggest contacting customer service.