Be the first to like this
Sign in to "Like"
A file size of 2.31 MB shouldn't be a problem. I've uploaded files over 5 MB each. In fact, I just uploaded a 6 MB file without issue.
Thus, can you provide a little more information such as:
As a note, I've seen a lot of strange issues clear after a router power cycle where the router is powered off for at least 15 seconds to clear its cache.
Please remember that this is a users' forum which means the most answers, such as this one, are posted by ordinary Shutterfly users. This means we do not have access to your account. Thus, we can only make guesses based on the information provided. If you rather get a response from Shutterfly personnel, please contact Shutterfly's Customer Service with the following link: http://shutterfly-2.custhelp.com/app/ask/
HenryB (A Shutterfly user)
Here is the info you need:
I don't if this makes a difference, but the file was originally created in Adobe Photoshop, however it is definitely a jpg file.
Thank you in advance for any advice!
I would recommend power cycling your router as I mentioned above.
I just uploaded a 6.4 MB file directly from my computer into a New Custom Path book without issue. In case you don't know, a photo loaded this way will have a copy placed in "My Pictures" in a "My Albums" folder in an album named with the date. Please check you "My Pictures" to see if you have an album named today's date.
You might try using the default uploader by pressing the "Upload" button in the "My Pictures" tab. This might give more information about the failure.
I don't use the Express Uploader, but I think it has options to upload a smaller version of a file. If so, you might try uploading a smaller version of the file.
Is it possible that your ISP has a limit on the file sizes you can transfer to the Internet?
Other than that, I'm at a loss and can only recommend contacting Shutterfly's Customer Service at http://shutterfly-2.custhelp.com/app/ask/.
Finally, I found the following in the Shutterfly Help Pages (Please note item 3 about saving from Photshop):
Troubleshooting upload errors.
If you are experiencing difficulties in uploading your images, try the following:
If after trying the above steps to your uploads continue to fail, call us and we can better assist you. Please have the following information prepared to help us troubleshoot and resolve your problem.
Additionally, it would help us if you knew if you were behind a firewall or have firewall software installed. In addition, any information describing exactly what you are experiencing is very useful. For instance: Does the screen freeze? Does the browser quit? Does this happen only when you are trying to upload, or does it happen at other times? Have you tried uploading with any other computers (e.g. from work/home, or a different computer at work)? Have you tried uploading with a different browser (e.g. Internet Explorer, Firefox, Safari etc.)?
Lastly, please test the upload problem by trying to transfer one image using the one-by-one method. If this upload is successful, then the other upload methods should work. Otherwise, please let us know as much information as possible so we can try to duplicate the error and work towards a solution.
Laura - is it just the one image you are having problems with? Can you try uploading another image, just for kicks?
1 other person liked this
Ciao, how can I hide the date of loading of images?
have you solved your problem, try this solution to upload jpg image. let me know if you need another help. i am also curious whether it is possible to hide the date of loading of imges, any ideas?
Sorry you are having this issue. When we see this error, it is usually because the images may be in the JPEG file type but not in RGB color mode. You can check the color mode of your images in most photo editing software. I typically use Adobe Photoshop or Adobe Elements. If you do not have this software try this trick:
Open just one of the images in Microsoft PAINT.
use the "save as" command to save the image to your desktop under a new name.
Try uploading the newly saved image to Shutterfly.
The renaming and saving of the image will allow Paint to save the images in its native color mode - RGB.
Should you need to convert the color mode of the images you can do so following the above procedure or try the software in your camera.
Please let me know if you need additional assistance with this.
It's a little absurd to assume every user is going to upload files in RGB. Anyone with limited print design experience is going to set the files to CMYK.
For whatever reasons, it is understandable that you need files in a particular manner. Unfortunately, since you're dealing with print products, it would probably be super important to put this fact somewhere on any of the uploaders.
Let's add this sentence for posterity and seo: