Classic Path Photo Books...Hours Spent, Trust Lost
I'm just sick and stunned that we can no longer edit or order many of our saved photo books.
<span style="color:#000000;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; line-height: 15.916666984558105px; background-color: rgb(251, 252, 247); ">I am just sick about the loss of access to my old photo books. I can't even count the number of hours that I spent on those books over the past six years, all with the expectation that if anything were to happen to my one printed copy, I could always order another one. I have always thought that my memories were safe on Shutterfly and I now realize this is not the case. I want to state unequivocally that I </span><strong style="border: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 13px; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; line-height: 15.916666984558105px; color: rgb(102, 102, 102); background-color: rgb(251, 252, 247); ">did not</strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; line-height: 15.916666984558105px; background-color: rgb(251, 252, 247); "> receive any email informing me of the changes being made to Shutterfly, and I am sick to realize that Shutterfly's management would make a decision that impacts its customers in this way and not ensure that it be communicated through a more reliable method. I know that you have my mailing address, Shutterfly, because you've mailed me over $500 worth of products that I've purchased over the years. Why didn't you send me something in the mail? The answer seems clear to me: Shutterfly does not understand nor value the time that people spend creating just the perfect photo book. I no longer trust Shutterfly to perform due diligence in informing me of important decisions that affect my stored memories, and I cannot bring myself to upload another single picture to their site. Your customer service representatives tried offering me a free photo book, but I wasn't interested. This, to me, is a personal betrayal and money is not a factor. I'm asking you to do one -- and only one -- thing. Restore the ability for people to convert their old photo books to the new format so that they can continue to edit and order them. That is the only thing that will bring me back as a customer.</span></span></p>