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Topic

    Kristine Ratzlaff
    Blurry Photo Book resolution 3264x4928
    Topic posted April 11, 2012 by Kristine RatzlaffNovice, last edited May 7, 2012 
    15244 Views, 20 Comments
    Title:
    Blurry Photo Book resolution 3264x4928
    Summary:
    photo resolution, proper uploading, photo books
    Content:
    <p>I am creating a 12 x12 photo book and I called customer service after my first attempt of uploading photos using the basic uploader resulted in "blurry" images. She told me to use the one by one uploader which I did and after clicking "info" I see that my photos are at 3264x4928 resolution. However, when I am pre viewing my photos they still appear somewhat blurry, can anyone please help me out or give me advice? I dont know what else to do. I admit I am being rather picky as there are no low resolution warnings, I just dont understand why when I view these photos on "my pictures" on my computer they are crystal clear yet in my photobook they look slightly blurred. Any positive response is greatly appriciated!&nbsp;</p>
    <p>Thanks,</p>
    <p>Kristine</p>

    Comment

    • Kristine Ratzlaff

      To add to this , even the photo appears on facebook way clearer then on shutter fly. I thought it could be my moniter but now I dont think so :(

    • HenryB

      Hi Kristine,

      I've done over 40 books on Shutterfly and I've never seen this issue.

      That said, how do the pictures look on Shutterfly before you put them into a book? That is, how do the pictures look when viewed from the album in your "My Pictures"?

      Do the pictures look blurry only when you preview the book? That is, do they look fine or blurry when you are edit mode for the book?

      Where are you seeing the photo size? That is, where exactly are you clicking on "Info"?

      What type of book are you creating? (Simple path or New Custom path)

      What browser/version are you using? Have you tried a different browser?

      Do you have the latest version of Adobe Flash for the browser you are using?

      Please note that, even if you are uploading the photos directly into a photo book or other Shutterfly project, a copy is placed in an album on your "My Picture" page. The album will generally named by the upload date and will be in your "My Albums" folder. If you double click on the photo icon here, you will put it in the enlarged view mode and, if you click on the "more info" to the right of photo, you will see the photo information as shown here:

      Viewing the photo information on your "My Picture" page is very important because this is the location of the master copy of the photo on Shutterfly.

      Good luck.

      HenryB (A Shutterfly user)

       

       

    • Kristine Ratzlaff

      That said, how do the pictures look on Shutterfly before you put them into a book? That is, how do the pictures look when viewed from the album in your "My Pictures"?

      They look slightly fuzzy , but on my computer they are not fuzzy at all

      Do the pictures look blurry only when you preview the book? That is, do they look fine or blurry when you are edit mode for the book?

      Yes they also look blurry when I am in edit mode as well as preview

      Where are you seeing the photo size? That is, where exactly are you clicking on "Info"?

      I am clicking info right on the photo screen as the above picture shows and it says resolution 3264x4928

      What type of book are you creating? (Simple path or New Custom path)

      I am creating a new custom path

      What browser/version are you using? Have you tried a different browser?

      I am using google chrome and have not tried a different browser

      Do you have the latest version of Adobe Flash for the browser you are using?

      No I dont have the latest version, would that effect my upload quality?

       

      Also, I emailed customer service and they looked at my photos and told me to sharpen them in a photoshop, but it doesn't make sense to me as the photos do not need sharpening, I got them developed at sears and they look fabulous! I just dont understand why uploading to shutterfly makes the photos blurrier?

       

      Thanks for your response

    • Kristine Ratzlaff

      And also, if I try to upload directly to my photobook instead of first creating an album of the photos I want to use, It says "no thumbnail avaliable" and then I click on the photo and it sends me to the help link? do you know what that could mean?

    • HenryB

      Hi Kristine,

      If the pictures look fuzzy in a album in "My Pictures" and not on your computer, it sounds as if something is happening to them during upload.

      Are you editing your photo in photoshop before uploading? If so, please note the following which is found by searching for "upload" in the Shutterfly Help pages:

      Upload errors / difficulty adding images

      Published 10/04/2005 04:17 PM   |    Updated 10/28/2011 05:00 PM

       

      We design our upload process to be as smooth as possible. If you are experiencing difficulties in uploading your images, here are some things to try. A combination of these will usually solve the problem.

      • System requirements: make sure you are uploading from a system that meets all of our system requirements.
      • Internet connection: public wireless locations can be less reliable or slower than home networks or dedicated (plugged in) lines; this can affect uploads.
      • Copy the pictures to your computer first: if your pictures are on a CD, DVD, or still on the camera, copy them to your computer first before uploading.
      • Disable applications that may block uploads: temporarily disable internet filtering applications such as pop-up blockers, ad blockers, and firewall applications (such as ZoneAlarm, McAfee, or Norton Internet Security).
      • Try smaller batches:  if you are uploading many images, try them in smaller batches. For instance, try one image using the one-by-one method.
      • Check for proper file format: Make sure that the images are in JPG format and in the RGB or sRGB colorspace (and not the CMYK colorspace). In Photoshop, make sure they are saved as Baseline Standard and not Progressive.
      • Avoid special keyboard characters in file names: make sure that folder and file names are short and don't contain special characters. Ideally, they should just contain letters, numbers, hyphens (-) and underscores (_) and not characters such as ",%*/&!|$@{^`.
      • Prevent your computer from sleeping or hibernating: prevent your computer from going into "sleep" mode, either by adjusting the sleep setting or periodically moving the mouse.

      If you've tried the above and are still experiencing difficulty, you can contact Shutterfly Customer Service and we can better assist you. Please have the following information ready to help us troubleshoot your problem. If you aren't sure of any of these, no problem-- just let us know as much as you can!

      • Your computer platform: PC or Mac
      • The operating system installed: Windows XP, Windows Vista, Windows 7, Mac OS X v10.6, etc.
      • The web browser and version number: Internet Explorer 7.0, Firefox 5.0, Safari 2.0, etc.
      • What ISP you are using: AOL, RoadRunner, Comcast, etc.
      • Your type of connection: DSL, cable, dial-up, wireless
      • Which upload method are you using: one-by-one, Shutterfly Express Uploader, iPhoto, etc.
      • Are you using or behind a firewall, or have firewall software installed.
      • Other software details:  for instance, which versions of Flash and Java you are using

      In addition, any information describing exactly what you are experiencing is very useful. For instance: Does the screen freeze? Does the browser quit? Does this happen only when you are trying to upload, or does it happen at other times? Have you tried uploading with any other computers (e.g. from work/home, or a different computer at work)? Have you tried uploading with a different browser (e.g. Internet Explorer, Firefox, Safari etc.)?

      =======================================================================================

      Please note the item titled "Check for proper file format".

      If this doesn't help, I would suggest installing the latest version of Adobe Flash. I don't know if this would make a difference, but I know that Shutterfly (especially the books) use Flash a lot.

      Additionally, you might try a different browser. I use Firefox for my normal work and I use Chrome for my test work. Thus, I create my books in Firefox. However, I never seen any issues with uploads using Chrome when testing.

      Finally, you could share one of the photos with me at tn3270@comcast.net. I suggest that you share it from a "My Pictures" album because I can save it to my account to see exactly what you are seeing.

      HenryB (A Shutterfly user)

       

       

    • Kristine Ratzlaff

      Thank you for your reply! I uploaded as is and I am praying that it will come back clear! I had a deadline with my coupon and needed to get it done!  I think it should be fine, I think maybe the resolution was so high that on the screen it appeared pixilated but when it prints it  will be fine, I will post about how it goes! :)

    • Gina Shiflet

      I had this exact same problem! Ms Ratzlaff, how did your book turn out? My photos are above the required resolution and they look great on my computer but appear pixelated when I view them in Shutterfly (in the photobook edit window, preview and in the album). To further complicate things, they were NOT LIKE THAT two days ago. Something happened to distort them after the effect. I have tried to re-upload but with the same results. I was all set to order the photo book this morning when I discovered that my photos were corrupted. I need to get this printed as soon as possible, PLEASE HELP!!! The photos grow more pixelated everytime I log in.

    • HenryB

      Hi Gina,

      Your situation is really strange. However, it may not be a situation where anything happened to the actual photos on Shutterfly. It may be a matter of something affecting how the photos are viewed on the computer. Thus, I suggest you try the following:

      • Try viewing the book on a different computer if possible.
      • If you haven't already done so, please reboot your computer.
      • If you haven't already done so, please edit the book with a different browser.
      • Please make sure you are using the latest version of Adobe flash for your browser.
      • Power cycle your router leaving it off for 15 seconds. I've seen many strange things clear up after a router power cycle.

      Since I can't see your pictures or your projects, please contact Shutterfly Customer Service.

      HenryB (A Shutterfly user)

       

    • Kristine Ratzlaff

      I got my photobook and the pictures are perfectly clear!! i think it is just when photos have such a high resolution shutterfly has to make them look blurry on the preview in order to fit the file? I reccommend just order the book and if it comes back blurry just re do it. but mine were blurry on preview but in my 12 x 12 book they look amazing!!!!! so just go for it, the have amazing customer service, some invites i did the font was too dark and they re shipped them for free, i got them in 4 days and i got to keep my old ones.

      • Benjamin Christiansen

        Thanks for this post.  I created my 12x12 photo book using Photoshop templates and had the same problem.  It's good to know that the book should come back clear!

    • Andrew Foresman

      It almost appears as if the book editor is using a proxy while manipulating the images.  That's understandable when working, but I wish there was an option to view the resolution at 100% just to make sure everything is perfect before you order.

    • Alex DLR

      I'm a new Shutterfly user and I'm very disappointed with the quality of the photos when viewing them in the web site. Shutterly is applying excessive compression and significantly reducing the resolution, either at upload or in the viewer.

      Does anybody know if there anyway way to view the photos at the upload resolution, with no changes done after upload? Maybe there is a setting somewhere.

      I don't care how the photos look in a printed book. I just want to share the photos, just as they are, in the web site.

      Thanks

    • vanessa ong

      ^ I agree

      I'm worried that my printed copy won't show the fine details that I have edited in photoshop.  I wish that Shutterfly staff could reassure us that the photos (even if they are blurry in preview) will translate into better quality on print.  

    • HenryB

      Hi Vanessa,

      Please remember that this is a users' forum which is mostly monitored by other Shutterfly users (especially on weekends) who do not have access to your account. Thus, it unlikely that anyone from Shutterfly will see this posting until Monday. Thus, please contact Shutterfly Customer Service.

      As far the blurry photos, I have not personally seen this. Currently, my photos are from 18.1 megapixel cameras edited with PhotoImpact. Additionally, I always shoot RAW and convert to JPG with a Canon supplied utility which maintains the resolution. I usually upload photos at 2000x3000 pixels instead of the camera resolution, but I have uploaded much larger sized photos without seeing any blurriness.

      Thus,  have you check to ensure the photos which are on Shutterfly are the expected resolution? You can use the procedure in my first April 12 posting above to do this. I always use the standard uploader which always uploads full size. However, the express uploader can upload smaller versions depending on the exact settings chosen.

      Additionally, in my second April 12 posting above, I quote the Shutterfly Help Pages on Uploading issues. The following is interesting:

      "Check for proper file format: Make sure that the images are in JPG format and in the RGB or sRGB colorspace (and not the CMYK colorspace). In Photoshop, make sure they are saved as Baseline Standard and not Progressive."

      Thus, please check how you saved the files in Photoshop.

      If you wish, you can send me one of the photos to tn3270@comcast.net and I can see how it looks to me. That's the best I, as a user, can offer.

      HenryB (A Shutterfly user)

    • vanessa ong

      Hi Henry!

      Thanks for the response.  This is what appears under the photo information (see the attached picture) 

      According to the info you gave me, I don't see why my pictures would be blurry..my formatting all seems fine.

       

      Vanessa

    • HenryB

      Hi Vanessa,

      I did some testing with one of my deleted pictures. I chose this because it was not edited.

      (1) Here the way it looked on my computer:

      (2) Here's the way it looks in "My Pictures" after upload:

      (3) Next, here's the way it looks in the edit window of a photo book:

      (4) Here's the way it looks in the photo book preview:

      Finally, here's the way the screen shots look side by side:

      My eyes cannot detect any difference except the brightness added after upload because I have Vividpics turned on.

      Thus, one idea I have is for you to try turning off Vividpics on one of the pictures and then add it to a photo book to see if that makes a difference. If you don't know how, the following article explains it: Shutterfly's VividPics imaging: what it is; how to disable it

      The other thought I have is to ask what browser and version of Flash are you using? I'm using Firefox 12.0 and Adobe Flash 11.2.202.235. If you have a book open, you can right click on the page to see the version of Adobe Flash you have. Additionally, if you click on the "About Adobe Flash..." option, it will open a new tab showing the latest version for each browser.

      If you don't have the latest version of Adobe Flash, you might want to install the latest version.

      These are all the ideas I have. So, good luck.

      HenryB (A Shutterfly user)