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    Randy Grubbs
    The JavaScript for this page failed to load correctly.
    Topic posted September 6, 2011 by Randy GrubbsNovice, last edited May 20, 2012 
    9947 Views, 12 Comments
    The JavaScript for this page failed to load correctly.
    My team site has been getting javascript load errors all day.
    <p>&nbsp;I was wondering if this was an isolated incident or not.&nbsp; Javascript load error:</p>
    <p><span class="HTML_TXT"><span class="HTML_TAG">&lt;!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "<a href=""></a>"&gt;<br />&lt;html xmlns="<a href=""></a>" xmlns:s="<a href=""></a>" xmlns:fb="<a href=""></a>" &gt;<br />&nbsp;&nbsp;&nbsp; &lt;head&gt;<br />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;meta http-equiv="content-type" content="text/html; charset=UTF-8" /&gt;<br />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;title&gt;Shutterfly&lt;/title&gt;<br />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;script src="<a href=";page=esreddevils&amp;v=1">;page=esreddevils&amp;v=1</a>" type="text/javascript"&gt;&lt;/script&gt;<br />&nbsp;&nbsp;&nbsp; &lt;/head&gt;<br />&nbsp;&nbsp;&nbsp; &lt;body&gt;<br />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;script type="text/javascript"&gt;<br />if (window.Page) {<br />&nbsp;&nbsp;&nbsp; Page.render();<br />} else {<br />&nbsp;&nbsp;&nbsp; document.write("The JavaScript for this page failed to load correctly.");<br />&nbsp;&nbsp;&nbsp; new Image().src = "commands/clienterror?code=1";<br />}<br />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;/script&gt;<br />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;noscript&gt;&lt;div class="noscript"&gt;This page requires JavaScript to be enabled.&nbsp; &lt;a href="<a href=";&gt;Help&lt;/a&gt;&lt;/div&gt;&lt;/noscript">"&gt;Help&lt;/a&gt;&lt;/div&gt;&lt;/noscript</a>&gt;<br />&nbsp;&nbsp;&nbsp; &lt;/body&gt;<br />&lt;/html&gt;</span></span></p>



    • Shannon

      Hi Randy,

      We're going to have our Engineering team investigate this, but in the meantime some info from you wouldn't hurt!

      Are you using a Mac or PC?

      What browser?

      Do you have a firewall? If so, which one do you use? (Generally when you see a Java error, it indicates an issue with security software. If you have any anti-virus or firewall software running, you can try closing it to see if that helps.)


      • George O'Hanlon
        I am using a MacBook Pro running Mac OS X 10.6.8 and I get this error message ("The JavaScript for this page failed to load correctly.") when trying to view my share sites in in both Firefox and Google Chrome browsers. Do you know what is causing this error message?
        • Roger, (A Shutterfly User)

          George, it is usually a setting on your computer as most people are not getting this message. However, the first thing to do is the Apple equivalent of this:

          Javascript is the programming language which Shutterfly uses to generate our share sites. When you request a page of your share site Shutterfly downloads the code from it's servers. It is the failure of this process which causes this Javascript error. Javascript should not be confused with Java which is an entirely different programming language.

           So the problem is that you can't download a page from Shutterfly. This error can be caused in two ways:

          1. Shutterfly's servers might be down or in a error condition. (Maybe rebooting) If this was the case we would have many thousands of Shutterfly members complaining that they are getting Javascript errors. Retrying to load the page would be all you could do. Maybe come back in 15 minutes and see if anything has changed.

          2. An error on your (or your members) Computer. This is the most likely reason for the problem. After retrying to load the page as described above you should follow these instructions:

          • Do a virus scan and an ad-ware scan on your computer. I use McAfee and Adaware
          • Delete the browser cache. On IE it's at Tools > Internet options > Delete > Delete
          • Reboot your computer and Modem/Router
          • Try the page load again.

          If after doing all this the problem persists then contact Shutterfly's Customer Support which can be found at the bottom of every page on your share site.

          Roger A Shutterfly User.


       I am having this same problem and found archives of this happening since January 2010. The solution i have seen the most is not having multiple photo albums.

    • Matthew Hardman

       Make sure under Internet Explorer -> Options -> Advanced tab

      Scoll down to HTTP 1.1 settings and make sure both Use HTTP 1.1 and Use HTTP 1.1 through proxy connection are checked

      Then delete internet files/cache/history and retry


      • quantumgravity

        Whoa, thanks and nice work, Matthew.  I've been trying to find an answer for this for a while, and it affects a few sites besides Shutterfly.  I'm not sure why this works or why Shutterfly is one of the few sites with the problem, but it makes me think that either they have a design problem in the site or they need to warn people before they try to use it.  The entire site was useless from PCs without those settings until you provided the fix.

    • Roger, (A Shutterfly User)

       Hi Matthew,

      Your idea is great.

      Why does it work?

      Why did it just become an issue?


      Roger a Shutterfly User.




    • Roger, (A Shutterfly User)

      I suspect that an update to IE 9 recently changed these settings from their original defaults. 

      I have had this issue with only one of my 7 computers.  All run Win 7 and IE9.


      There are many other reasons why we get this message with Shutterfly. This fix does not address them all.

      Basically the error message just means that the Java script code for your Share Site cannot be downloaded to your computer. 

      Internet connection errors, firewall issues, IE settings, cache clearing, viruses all need to be checked. 



      Roger. A Shutterfly User.

    • Mary Zapata

      Hi, I tried the suggestion above but I was still not able to get into my team's website.  Are there any other suggestions?


      Thank you.

    • HenryB

      Hi Mary,

      Please provide some information such as:

      • What do you mean when you say "not able to get into team's website"? Are you getting an error message? If so, what?
      • What computer type are you using (PC or Mac or other)?
      • What operating system are you using (Windows 7, etc.)?
      • What browser/version are you using?

      Additionally, have you tried a different browser or a different computer? Are you using the same Shutterfly membership which is defined as a member of that site?

      Answering these questions might generate more suggestions.

      HenryB (A Shutterfly user)

    • Mary Zapata

      Hi Henry,

      Thank you for responding to my email.  Our team mom created a website through Shutterfly which I was able to use before.  Now when I click on the link it says, "The JavaScript for this page failed to load correctly".  I am using a PC and have Windows 7.  Someone suggested I go through Google Chrome instead of Internet Explorer and I am now able to get into the site.

      Thank you again,



    • Roger, (A Shutterfly User)

       Hi Mary,

      It's good that you solved your immediate problem.

      The result however does suggest that some settings on IE might be set incorrectly for Shutterfly.

      In future you will need to be careful when changing browser settings as you will run out of different browsers if you are not careful.

      Maybe, when you have some time, you should go back to IE and try to discover the incorrect settings.

      You didn't tell us what version of IE you use so if it's not the latest then updating it might fix this problem. The latest version is: 9.08112


      Roger A Shutterfly User.