Status Update: Kodak Gallery Migration

Check out the latest news about the Kodak Gallery photo migration

This is a public Announcement Board  public


Are you interested in knowing how the photo migration is coming along?

Here you will find regular updates regarding the massive move of photos from Kodak Gallery to Shutterfly. We'll be working with our Engineering team to keep you informed about issues that are important to you

If you have questions or would like to discuss any of the updates, please create a post in the Kodak Gallery forum.


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Announcements

  • 1-15 of 15
  • Shannon
    Kodak Gallery Status Update: Wednesday, October 10, 201250%
    Announcement posted October 10, 2012 by ShannonShutterfly Elite Master 

    I'm pleased to announce that Shutterfly is officially finished migrating photos over from Kodak Gallery.

    If you are unable to locate your photos on Shutterfly, you may not be looking in the right area.

    • Log into Shutterfly.com and click on the "My Pictures" tab at the top. On the left-hand side, you should see a folder called "My Kodak Gallery Albums." Click the + sign to view all the albums within that folder.
    • If you still cannot see your photos, you most likely need to link your Kodak Gallery account to your new Shutterfly account. Please follow the instructions on this page: https://www.shutterfly.com/kgal/authParms.sfly. Once your accounts have been linked, follow the instructions above to locate your photos.
    • If you have been migrated and are missing photos, please note that only photos uploaded to Kodak Gallery accounts (“My Albums”) or posted to groups (“Group Albums”) will be moved. Other information (such as Friends’ Albums, n) was not transferred due to technical issues, restrictions and timing limitations in Shutterfly's agreement with Kodak Gallery. Please also note that only photos from US and Canadian Kodak Gallery customers were moved over.
    • If you are unable to access your account to view your photos, please email Customer Service. kodak@cs.shutterfly.com

    Thanks for your patience during this transition, and welcome to Shutterfly!

  • Shannon
    Kodak Gallery Status Update: Monday, September 24, 201262%
    Announcement posted September 24, 2012 by ShannonShutterfly Elite Master 

    Hello!

    Accounts with large numbers of photos have been succesfully moved over, and our engineers have one batch of accounts left to migrate.

    This morning our engineers discovered that some Kodak Gallery images were temporarily unavailable, but that issue was quickly resolved.

    More to come. As always, thanks for your patience!

  • Shannon
    Kodak Gallery Status Update: Tuesday, September 11, 2012100%
    Announcement posted September 11, 2012 by ShannonShutterfly Elite Master 

    Hi everyone,

    Here is the latest update regarding the Kodak Gallery migrations.

    The vast majority of accounts have been migrated successfully. Some accounts with a large number of photos are still in the process of moving over, but we hope to have them done within the next few days.

    The last batch of accounts we are working to move over are cases where two or more Kodak Gallery accounts were linked to one Shutterfly account. We're working on a solution for this and hope to have this last batch fixed shortly.

    Some recently migrated accounts may not have had the album sort fix in place. We will be updating the album sort in these accounts. In the meantime, please refrain from making changes (moving albums, renaming albums, etc.) if you are waiting for your albums to be sorted.

    Thanks for your patience!

  • Shannon
    Kodak Gallery Status Update: Tuesday, September 4, 201250%
    Announcement posted September 4, 2012 by ShannonShutterfly Elite Master 

    Hi all,

    We are this close to completing the migration of billions of Kodak Gallery images into your Shutterfly accounts. As always, we appreciate your patience during this important process.

  • Shannon
    Kodak Gallery Status Update: Wednesday, August 29, 20121100%
    Announcement posted August 29, 2012 by ShannonShutterfly Elite Master 

    More great news! We've nearly finished with the Album Sort Order issue fix, and the majority of accounts affected by this issue should now be able to sort their albums chronologically. Our engineers are currently working through the small number of accounts still affected.

    Please make sure that you have your photo albums set to sort by Creation Date (New to Old) or (Old to New), depending on your preference. To do this, log into Shutterfly and click the "My Pictures" tab. Scroll to the bottom, and find the Sort drop-down menu.

  • Shannon
    Kodak Gallery Status Update: Tuesday, August 28, 2012100%
    Announcement posted August 28, 2012 by ShannonShutterfly Elite Master 

    Hi everyone,

    Great news...the majority of the migrations are complete. Our engineers are working hard to migrate the remaining larger accounts that have had delays.

    Over the weekend our engineers successfully launched the first step of the process to fix the issue affecting Album Sort Order. Today they will launch the second step of the process. Thanks for your continued patience!

  • Shannon
    Kodak Gallery Status Update: Saturday, August 25, 2012100%
    Announcement posted August 25, 2012 by ShannonShutterfly Elite Master 

    Hello! Our engineers are aware of an issue that is affecting the messaging for some accounts regarding the estimated time of arrive (ETA) for your photos to move over to Shutterfly. It appears that in some cases the ETA is displaying a short time estimate when actually the ETA is longer. We apologize for any confusion this may have caused users.

    The migrations are coming along swiftly and we hope to have the ETA messaging issue cleared up as soon as possible. 

  • Shannon
    Kodak Gallery Status Update: Friday, August 24, 2012100%
    Announcement posted August 24, 2012 by ShannonShutterfly Elite Master 

    Hello!

    I just wanted to report that we now have a fix for the Album Sort Order issue. We're currently running tests on the fix and hope to launch it on Monday of next week. Once it launches, it shouldn't take more than a day to complete. Have a great weekend!

  • Shannon
    Kodak Gallery Status Update: Tuesday, August 21, 2012100%
    Announcement posted August 21, 2012 by ShannonShutterfly Elite Master 

    Hi everyone,

    Our engineers are getting ready to launch the fix for the sorting order of your migrated albums. Our estimates are to have this in place by the end of this week.

    Migrations in general are coming along nicely, and they look to be ahead of schedule. Thanks for your continued patience.

  • Shannon
    Kodak Gallery Status Update: Monday, August 20, 20121100%
    Announcement posted August 20, 2012 by ShannonShutterfly Elite Master 

    Some Kodak Gallery migrated customers may be experiencing problems either signing in to their Shutterfly account or accessing their account once signed in. Our Engineers are aware of this issue and working to get it fixed as soon as possible. 

    Please note - this issue has no affect on the images in your account. Your images are still safe and secure.

  • Shannon
    Kodak Gallery Status Update: Saturday, August 18, 2012100%
    Announcement posted August 18, 2012 by ShannonShutterfly Elite Master 

    Hello! Just a quick weekend update ... per my last post, the latest Engineering fix has restored your missing/edited photos. We expect to have Album Sort Order fixed next week. Thanks for your continued patience. Have a great weekend!
     

    If you have questions or would like to discuss any of the updates, please create a post in the Kodak Gallery forum.

    Click here to subscribe to this forum in order to get notified via email when there are updates.

  • Shannon
    Kodak Gallery Status Update: Thursday, August 15, 2012100%
    Announcement posted August 16, 2012 by ShannonShutterfly Elite Master 

    Our engineers were burning the midnight oil last night, and your missing edited photos are now restored to your accounts!

    We are pushing out the fix for the Album Sort Order issue in the next few days, and photo albums should be updated with the "Created Date" information by next week.

    If you have questions or would like to discuss any of the updates, please create a post in the Kodak Gallery forum.

    Click here to subscribe to this forum in order to get notified via email when there are updates.

  • Shannon
    Kodak Gallery Status Update: Wednesday, August 14, 2012100%
    Announcement posted August 15, 2012 by ShannonShutterfly Elite Master 

    We know some Kodak customers were disappointed that only their original (not edited) photos were going to be migrated to their new Shutterfly account. Good news, our brilliant engineers found a solution! Edited photos that were not initially moved to Shutterfly should show up in your account by the end of this week.

    Additionally, more good news on the album sort order issue! If your albums have already been moved over, our engineers should have your albums updated with the "Created Date" information by next week.

  • Shannon
    Kodak Gallery Status Update: Saturday, August 11, 2012100%
    Announcement posted August 11, 2012 by ShannonShutterfly Elite Master 

    Hi everyone - I hope you are enjoying your Saturday. It's 103 degrees where I am, and I'm stuck indoors with the AC on. 

    I have an update for you regarding the album sort issue: 

    As mentioned in yesterday's update, Shutterfly has been working on a solution that will return your albums to chronological order.  Hurray! We are testing a potential fix and hope to have it in place soon.  When we fix the problem, we’ll be updating the albums in your “My Kodak Gallery Albums” folder, so please do not rename the folder or move any albums out of it until the fix is complete.

    Thank you for your continued patience as we work to resolve this important issue.

  • Shannon
    Kodak Gallery Status Update: Friday, August 10, 2012100%
    Announcement posted August 10, 2012 by ShannonShutterfly Elite Master 

    Hi everyone! 

    TGIF! I’m pleased to report that the photo migration is proceeding nicely. We’re moving thousands of Kodak Gallery customer photos to Shutterfly every day. You'll be happy to hear that migrations are slightly ahead of schedule and we’re hopeful we’ll be able to complete the process much faster than our original estimate of 3-4 months.

    We are aware of an issue that is affecting the sort order of Kodak Gallery albums. Albums are appearing in alphabetical, rather than chronological order. We realize this is a major inconvenience and we are working to find a solution. We hope to have this resolved soon and will be posting regular updates here, so stay tuned!

    If you have questions or would like to discuss any of the updates, please create a post in the Kodak Gallery forum.

    Click here to subscribe to this forum in order to get notified via email when there are updates.

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