I'm pleased to announce that Shutterfly is officially finished migrating photos over from Kodak Gallery.

If you are unable to locate your photos on Shutterfly, you may not be looking in the right area.

• Log into Shutterfly.com and click on the "My Pictures" tab at the top. On the left-hand side, you should see a folder called "My Kodak Gallery Albums." Click the + sign to view all the albums within that folder.

• If you still cannot see your photos, you most likely need to link your Kodak Gallery account to your new Shutterfly account. Please follow the instructions on this page: https://www.shutterfly.com/kgal/authParms.sfly. Once your accounts have been linked, follow the instructions above to locate your photos.

• If you have been migrated and are missing photos, please note that only photos uploaded to Kodak Gallery accounts (“My Albums”) or posted to groups (“Group Albums”) will be moved. Other information (such as Friends’ Albums, n) was not transferred due to technical issues, restrictions and timing limitations in Shutterfly's agreement with Kodak Gallery. Please also note that only photos from US and Canadian Kodak Gallery customers were moved over.

• If you are unable to access your account to view your photos, please email Customer Service. kodak@cs.shutterfly.com
  
  

Thanks for your patience during this transition, and welcome to Shutterfly!

Hi everyone,

Here is the latest update regarding the Kodak Gallery migrations.

The vast majority of accounts have been migrated successfully. Some accounts with a large number of photos are still in the process of moving over, but we hope to have them done within the next few days.

The last batch of accounts we are working to move over are cases where two or more Kodak Gallery accounts were linked to one Shutterfly account. We're working on a solution for this and hope to have this last batch fixed shortly.

Some recently migrated accounts may not have had the album sort fix in place. We will be updating the album sort in these accounts. In the meantime, please refrain from making changes (moving albums, renaming albums, etc.) if you are waiting for your albums to be sorted.

Thanks for your patience!

More great news! We've nearly finished with the Album Sort Order issue fix, and the majority of accounts affected by this issue should now be able to sort their albums chronologically. Our engineers are currently working through the small number of accounts still affected.

Please make sure that you have your photo albums set to sort by Creation Date (New to Old) or (Old to New), depending on your preference. To do this, log into Shutterfly and click the "My Pictures" tab. Scroll to the bottom, and find the Sort drop-down menu.

Hello! Our engineers are aware of an issue that is affecting the messaging for some accounts regarding the estimated time of arrive (ETA) for your photos to move over to Shutterfly. It appears that in some cases the ETA is displaying a short time estimate when actually the ETA is longer. We apologize for any confusion this may have caused users.

The migrations are coming along swiftly and we hope to have the ETA messaging issue cleared up as soon as possible. 

Hi everyone,

Our engineers are getting ready to launch the fix for the sorting order of your migrated albums. Our estimates are to have this in place by the end of this week.

Migrations in general are coming along nicely, and they look to be ahead of schedule. Thanks for your continued patience.

Hello! Just a quick weekend update ... per my last post, the latest Engineering fix has restored your missing/edited photos. We expect to have Album Sort Order fixed next week. Thanks for your continued patience. Have a great weekend!
 

If you have questions or would like to discuss any of the updates, please create a post in the Kodak Gallery forum.

Click here to subscribe to this forum in order to get notified via email when there are updates.

We know some Kodak customers were disappointed that only their original (not edited) photos were going to be migrated to their new Shutterfly account. Good news, our brilliant engineers found a solution! Edited photos that were not initially moved to Shutterfly should show up in your account by the end of this week.

Additionally, more good news on the album sort order issue! If your albums have already been moved over, our engineers should have your albums updated with the "Created Date" information by next week.

Hi everyone! 

TGIF! I’m pleased to report that the photo migration is proceeding nicely. We’re moving thousands of Kodak Gallery customer photos to Shutterfly every day. You'll be happy to hear that migrations are slightly ahead of schedule and we’re hopeful we’ll be able to complete the process much faster than our original estimate of 3-4 months.

We are aware of an issue that is affecting the sort order of Kodak Gallery albums. Albums are appearing in alphabetical, rather than chronological order. We realize this is a major inconvenience and we are working to find a solution. We hope to have this resolved soon and will be posting regular updates here, so stay tuned!

If you have questions or would like to discuss any of the updates, please create a post in the Kodak Gallery forum.

Click here to subscribe to this forum in order to get notified via email when there are updates.