Announcements
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Announcement posted September 11, 2012 by Shannon
Update: SUMMERBOOK promotion has been extended one extra day and will now expire 9/13/12 at 11:59pm Pacific.
Here are a few tips about using our current free photo book promotion:
Offer Details:- Offer is good for $29.99 off a hard cover photo book (Enter SUMMERBOOK into your Shutterfly account)
- You can use the offer to get a free 20-page 8x8 hard cover book, or get $29.99 off an 8x11 or 12x12 hard cover book
- Extra pages and padded or leather covers are available for an extra fee
- Offer not valid for soft cover books or StoryTelling styles and elements
- Offer limited to one redemption per household
- Offer expires 9/12/12 at 11:59pm Pacific.
Code Entry and Use:- Code can be entered in the shopping cart or by clicking the “Enter special offer code” link at the bottom of the My Shutterfly page
- Once entered, there is no need to enter it again – it will be stored in your account
- You can view your special offers by clicking the “See details” link in the special offers section of the shopping cart, or by clicking the “View my special offers” link near the bottom of the My Shutterfly page
- Once entered, the offer should automatically apply to any hard cover 8x8, 8x11, or 12x12 book you order
- The promotion will appear as a $29.99 discount on the shopping cart page prior to checkout
Errors:- If you have any other offers in your account (especially %-off offers), you may need to de-select them in order for this promotion to apply
-To de-select an offer, click the “See details” link in the special offers section of the shopping cart
-Make sure any other offers are unchecked and the “$29.99 off” offer is checked- If you get a message that the code has already been entered, then it has already been stored in your account
- If the error message says the code has been used, then you either used it in that account or another account from the same household
-Offer is limited to one per household
- Announcement posted September 5, 2012 by Shannon
Customers contacting us via phone may experience longer than normal hold times. This morning's earthquake in Costa Rica has affected one of our partner call centers. None of our employees were injured, but our partner call center is temporarily closed due to safety concerns. As a result, we have less capacity on phones and our chat service will be unavailable today. We are working to get these issues resolved as quickly as possible and appreciate your patience.
Also, we have extended the 101 free prints promotion. Customers who were unable to take advantage of the free print offer last night can re-enter LABORDAY101 to extend the promotion through midnight tonight.
- Announcement posted June 15, 2012 by Shannon
Hi all,
Just wanted to let you know about two new in-high-demand ANCP features we just released.
Two-Page Spread Photo
Located in the “Pictures” tray if you hover over an image (a button will appear that says “Use as spread”). This will not work if you are on the cover or title/single page. [screen capture below]
As you click the “Use as spread” button, a window will appear that will assist you in cropping the image for the spread. [screen capture below]
Upon completion, clicking “Done” will place the photo across both pages. [screen capture below]
Please note that these are now two separate pages and you can move the images around in customize mode. Additionally, you can find more info about the 2 page spread in our Help Center.
Instagram Download
Located in-path from the “Add pictures” window, next to the Facebook tab — you can now connect to your Instagram account to import photos into an ANCP book.This new connection works the same as the Facebook download option; it will not create an album of images within the account. The images are downloaded to the current book project and will be used in ANCP path only.
Please note that images may be lower resolution because Instagram photos are most often taken from mobile phones.
Questions on either of these new features? Let us know in the Photo Book Support section!
Announcement posted September 21, 2010 by Sara
These forums are intended for support questions, sharing ideas, tips, best practices and experiences. While Shutterfly employees monitor these forums and may post here, this is a user-to-user support community and not an official communication channel for Shutterfly.
1. Remember the Golden Rule: “Treat others as you would have them treat you.” The Community enables interaction among Shutterfly members with all levels of expertise. By welcoming new members and respecting one another, we create an inviting environment that encourages participation and builds the Community’s value for everyone.
2. Stay on topic. Keep topics focused on the original conversation. If you have a related question to a posted topic, go ahead and start a new thread. Topics unrelated to Shutterfly may be discussed in the Community forum.
3. Post topics to the most relevant forum, not multiple forums. Posting the same question across multiple boards creates disjointed conversations. It’s more effective to keep a post in just one category, so that the comments stay together in one place.
4. Give praise when due. Everyone likes to know if their contributions were valuable. If another user helped you or shared worthwhile content, let them know — including a “thanks” in your post, giving kudos, and/or rate the post as appropriate.
5. Keep the order. You can help make this a safe, positive, and valuable community by helping enforce these guidelines and reporting violations to Shutterfly.- If forum content does not abide by the guidelines or User Code of Conduct, report it to our moderators by selecting the "Actions | Report Abuse” option in every post.
- If you see something that is broken or could be improved, please send us some Feedback.
User Code of Conduct
We want you to be able to express yourself and your point of view while using our community forums, but certain kinds of speech simply do not belong in Shutterfly. Therefore, you may not post or share content that:- is obscene, pornographic or sexually explicit
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While we are not responsible for the conduct of our users, we expect you to act responsibly. Therefore, when using our community forums, you may not:
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- register for more than one account or use or attempt to use another's account, service or system without authorization or create a false identity on the Website
- engage in any predatory or stalking conduct
We ask that you understand these guidelines and respect the intent behind them. In most cases, if one of the lines above is crossed, we will issue a warning and address the offense. Subsequent violations will result in forum account termination.
The User Code of Conduct is subject to change at any time at Shutterfly’s sole discretion.- Announcement posted September 21, 2010 by Sara
When you sign into the Shutterfly Community Forums, your profile will automatically be created from your Shutterfly Community profile information. You will have the opportunity to build a profile, including your first name, last name, location, a “fun image,” and how many photo books you have printed. You will be asked which information, if any, you wish to have displayed in your public profile. With the exception of your user name, you do not have to provide or agree to display any information in your public profile in order to use the Shutterfly Community Forums.
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